FAQ
Frequently Asked Questions
How to contact us?
You can fill out the contact form on this website or call us on 07931908711
Which area do you cover ?
AT Engineering Services are a local business covering the North East and North Yorkshire with offices in Whitby, Saltburn and Guisborough. We Service, Maintain and Install Heat Pumps, Air Conditioning and Refrigeration Equipment.
How do I pay?
This depends on the service we are providing. We will either send an invoice when the job is completed or before we attend. These details will be provided when booking a visit.
Heat Pumps
How does a heat pump work?
It transfers heat from the outside air or ground into your home to provide heating and hot water.
Are heat pumps energy efficient?
Yes, a heat pump is an effiicient way to heat your home. It is recommended homes are well insulated so the heat pump can work as efficiently as possible.
Can a heat pump work in cold weather?
Modern heat pumps are designed to operate efficiently even in low temperatures.
How often should a heat pump be serviced?
At least once a year to ensure it runs efficiently and reliably.
Do heat pumps require a lot of maintenance?
No, just regular filter checks and annual servicing by a professional.
Air Conditioning Repair
Why is my AC not cooling properly?
It could be due to a dirty filter, low refrigerant, or a faulty compressor.
How often should I get my AC serviced?
At least once a year, preferably before summer starts.
Why is my AC leaking water?
A clogged drain line or frozen evaporator coil might be the cause.
Is it normal for my AC to run constantly?
No, it could mean your unit is undersized or there's an issue with the thermostat.
Do you offer same-day AC repair?
Yes, we offer same-day for emergency calls. If parts are required the customer will be given an ETA and contacted to book a revisit when the parts are delivered.
Refrigeration Repair
Why is my refrigeration equipment not cooling properly?
It could be due to dirty condenser coils, a faulty thermostat, or low refrigerant levels.
How often should I service my refrigeration equipment?
Once a year is usually enough for preventive maintenance.
Is it worth repairing an old system
If it's over 10 years old and the repair cost is high, replacing might be better.
What causes refrigeration systems to make loud noises?
It could be a problem with the fan, compressor, or loose parts.
Do you offer emergency repair services?
Yes, we provide 24/7 emergency repairs for urgent issues.
Have Any Questions?
